Frequently Asked Questions

How can I contact Chamak?

Email wearchamak@gmail.com or call or text 818-818-2248. Texting is encouraged. We guarantee replies within 24 hours on weekdays. For order questions, include your order number.

Do you offer free shipping?

Standard U.S. shipping is complimentary on orders of $50 or more. For orders below $50, shipping charges are shown at checkout. See our shipping policy for current information.

How long does delivery take?

Standard delivery is estimated at 3–5 business days. Delivery times are estimates; available options and final charges appear at checkout. Contact us before ordering if you have a question about an upcoming event.

What is your return policy?

We accept returns and exchanges within 14 days of delivery for unworn pieces. Eligible returns receive a full refund, with no restocking fee. Chamak pays return shipping for U.S. orders and provides a prepaid return label to download and print. Refunds are issued within 3–5 days after we receive the returned item. Your bank or payment provider may take additional time to post the refund. Contact Chamak with your order number to request a return. Read our return policy.

How do I know what a set includes?

Open the description on the individual product page and read its specifications and included pieces. A tikka set does not automatically include a necklace. Compare Tikka Sets and Jewelry Sets according to the listed contents.

Where can I find sizing and material information?

Check the product description for the available specifications. If a dimension, weight or material detail is not listed, contact us with the product name or SKU before ordering. Color names and style names do not establish gemstone or metal composition.

How do I select a color?

Open the product page and choose the color option you want. Review its photograph and confirm the selected option before adding it to your cart.

How does the wishlist work?

Use the heart beside a product to save it. Saved pieces are kept in the same browser; they may not appear on a different device or after browser data is cleared.